Jerry started on his Process Improvement journey when he entered the world of medical device manufacturing and packaging in 1996 as an Engineer and Production Supervisor.
He is the author of "Small Doses: Common Sense to Common Practice", published in 2019. His book is about the intersection of Process Improvement, Leadership and Life and contains stories and practical wisdom which can be applied immediately.
Jerry is a seasoned Continuous Improvement Leader who has worked and consulted for organizations such as Ocean Spray, Cardinal Health, Alcan, Amcor, GlaxoSmithKline, Dun & Bradstreet, Jefferson Health and Intealth (ECFMG.) He loves to share stories and experiences with others to learn how to do things better.
Jerry started his career doing engineering work and gradually moved into manufacturing leadership roles. He learned Lean Six Sigma philosophies and tools as they apply to the manufacturing space. With practice and experience, he eventually moved into commercial environments (sales, marketing, human resources, legal operations, etc.)
Jerry has spent most of his career in Pharmaceuticals, Healthcare and Legal Operations, leading projects, and teaching business process improvement, with a focus on improving the customer experience; both internal and external. In Healthcare the focus is on the Patient, Payer and Provider and recognizing the needs, wants, desires and gaps in the delivery of value to each stakeholder. In Legal Operations, it’s all about the Client. Understanding and speaking the language of each of those customers is critical to success in every domain.
Jerry is a Mechanical Engineer (Purdue University), MBA (Loyola University Chicago) and certified Lean Six Sigma Master Black Belt (The George Group & Villanova University) and draws from a variety of disciplines to find the right tools to use at the right time. Jerry loves reading and studying, especially in the spaces of Mental Models and Behavioral Economics, to better understand people, situations, and processes. Recognizing and overcoming biases is one set of tools that Jerry continues to study and apply when practical.
Jerry believes that well intentioned people too often look for the magic bullet or technology to solve complex business problems without first focusing on the basics and foundational tools. Being masterful at the basics, getting to true root cause and not jumping to solutions will get you most of way there; This is what he believes is the key to a well-defined path forward.
Jerry and his wife make their home in Philadelphia and enjoy summer weekends at the Jersey Shore. Jerry writes and publishes articles occasionally under the heading of “Smaller Doses.” You can also find Jerry under the hood of his 1987 Alfa Romeo Spider doing his own root cause analysis, prior to implementing the right solution for improved engine performance.